UB Golden Online Shopping (Alias "UB") Return & Refund Policy

At UB Golden Online Shopping, we are committed to ensuring your satisfaction with every purchase made on our e-commerce platform. Our Return and Refund Policy is designed to provide you with a clear understanding of our procedures in the event that you need to return a product or seek a refund.

01. Return Eligibility:

• Products eligible for return must be unused, undamaged, and in their original packaging.
• Returns are typically accepted within 7 days from the date of delivery.

02. Inspection and Approval:

• Once your return request is received, our team will assess the product's eligibility.
• Approved returns will be provided with a Return Authorization Number (RAN) and instructions on how to return the item.

03. Return Shipping:

• Customers are responsible for shipping costs associated with returning the product.
• We recommend using a reliable shipping service with tracking for returns.

04. Refund Process:

• Upon receiving the returned item, our team will inspect it for compliance with our return policy.
• Refunds will be processed within 10 business days of receiving the returned product.
• The refund will be issued to the original payment method used during the purchase.

05. Non-Eligible Items:

• Certain products, such as personalized or perishable items, may not be eligible for return. Please check the product description for specific details.

06. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact our Customer Support team immediately. Provide photos and a detailed description of the issue.

07. Cancellations:

• Orders may be cancelled within [X] hours of purchase. Please contact Customer Support for assistance.

08. Store Credit:

• In certain cases, we may offer store credit as an alternative to a refund.